Customer Service & Technical Support

To create an account, fill out our e-Contact Form and select the inquiry "I would like to create an account".

To update any information on your account including but not limited to billing, contact information, or disabling/adding shipping addresses, please Click Here to visit our ZimVie Global Contacts directory and contact your local Customer Service Team.

Orders usually process and ship the same day they were placed. If you would like to make modifications or cancel your existing order, please Click Here to visit our ZimVie Dental Global Contacts directory and contact your local Customer Service Team.

For order tracking information, please Click Here to visit our ZimVie Global Contacts directory and contact your local Customer Service Team.

ZimVie Dental Implants Lifetime Implant Warranty Program is the global limited warranty program for ZimVie Dental.

• ZBD Lifetime Implant Warranty Program (English)
• ZBD Lifetime Implant Warranty Program (French)
  
• ZBD Lifetime Implant Warranty Program (Spanish)
• ZBD Lifetime Implant Warranty Program (Italian)
• ZBD Lifetime Implant Warranty Program (German)
• ZBD Lifetime Implant Warranty Program (Portuguese)

For US & Canada Based Customers

(This program is only available for US and Canada based customers.)

If you have contacted Zimmer Biomet Dental Customer Service within 90 days from the day of surgery time following attempted implant placement, a Courtesy Implant Replacement is available for a nominal fee. If the requested implant is from the T3®, Trabecular Metal™, Eztetic™ or Osseotite® 2 product families, the fee will be waived. Freight charges are complimentary for replacement implants. The customer must follow the Courtesy Implant Replacement Process when the issue is an implant dropped in surgery, one that has a loss of sterility due to opening it, but not placing, or one placed and removed immediately during surgery. A Courtesy Implant Replacement Request form must be submitted in addition to obtaining an RMA from Zimmer Biomet Dental Customer Service at 800-342-5454.*

*Product must have a minimum of 60 days of shelf life remaining as of the date of initial contact with Zimmer Biomet Dental Customer Service.

This policy does not address the replacements in connection with:

1. Product non-conformances
2. Lifetime Warranty Policy.

In those cases, please complete a Product Experience Form (PER).